FAQs

Your questions, Our answers

Q: How long does it take to receive my order?

A: Orders typically ship within 3-5 business days and delivery times vary depending on your location.

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Q: Why is my order taking longer to ship than expected?

A: Some items are made-to-order, meaning they are created specifically for your order. This process may take 2-4 weeks, depending on the complexity of the item. We appreciate your patience and will notify you when your order is shipped.

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Q: Can I customize my order?

A: Yes! We offer customization options for many of our products. Please contact us to discuss your ideas.

Q: How do I care for my handmade crochet item?

A: We provide care instructions with each order, but in general, stuffed animals can be machine washed and dried on a delicate cycle. While fashion accessories should generally be hand washed and laid flat to dry.

Q: What should I do if I am not satisfied with my purchase?

A: We want you to love your purchase! If you are not satisfied, please contact us within 10 days to discuss a refund or exchange.

Q: How can I stay informed about new products and promotions?

A: Follow us on social media to stay informed about new products, sales and special offers!

Let me know if you want me to add any more questions!